POLICIES-
Returns and Exchanges
You or the recipient of an order may return an item that has been
purchased on the basis that the incorrect or product was chosen however a 20%
re-stocking fee will apply.
If you return goods via an Australia Post Office, please keep the
appropriate proof of return. Otherwise, if the returned item goes missing in
transit to us, we will deem you not to have returned the
item.
It is your responsibility to ensure the goods are adequately
packaged to ensure that they are not damaged during return transit.
Except where required by law, all returned products must be:
Unused, unopened and in original condition
Undamaged
Returned within 30 days of delivery
In a saleable condition upon return
In the event of a return by you or the recipient we will exchange
or refund in the form of a credit to your account. However, you are responsible
for the postage and handling fee of the return and any subsequent re-deliveries
to you.
Products that were purchased in conjunction with a promotion and
were subsequently delivered with a free promotional product, must be returned
with that free promotional product to receive a full refund for the original
item purchased. If the original item is returned without the free promotional
product the value of the promotional product will be deducted from any
refund.
Goods Damaged or Faulty on Delivery
As an acceptance of our terms we require you to inspect all
purchases immediately on the arrival thereof and shall, within seven (7) days
from such inspection, give notice in writing of any matter or thing by reason
whereof he may allege that the goods are not in accordance with the contract.
If you fail to give such notice the goods shall be deemed to be in all respects
in accordance with the contract.
In the event that you receive a defective or damaged product, we
will either refund the original product price via the original method of payment
or despatch you a replacement item (subject to availability) once we receive the
defective item, at our cost.
Please note that all products that are found to be non-defective
will incur the postage and handling fee of returning the item.
Except where required by law, you must return damaged goods
within 14 days of receipt. If a product is later deemed to be faulty, normal
warranty conditions for that product apply. It is the recipient's
responsibility to follow warranty instructions as stated on the product, as
specified by the manufacturer.
BVH hereby agree that, to the extent permitted by law, in the
event of any loss, damage or claim arising out of a breach of one or more of the
consumer warranties and/or BVH's Warranty, the liability of BVH is limited to,
at the option of BVH, the repair or replacement of the goods or the cost of such
repair or replacement or, in the case of service, to the supplying of the
services again.
Repair or replacement pursuant to the above shall be provided
during normal working hours at our place of business.
Returns and Exchanges
You or the recipient of an order may return an item that has been
purchased on the basis that the incorrect or product was chosen however a 20%
re-stocking fee will apply.
If you return goods via an Australia Post Office, please keep the
appropriate proof of return. Otherwise, if the returned item goes missing in
transit to us, we will deem you not to have returned the
item.
It is your responsibility to ensure the goods are adequately
packaged to ensure that they are not damaged during return transit.
Except where required by law, all returned products must be:
Unused, unopened and in original condition
Undamaged
Returned within 30 days of delivery
In a saleable condition upon return
In the event of a return by you or the recipient we will exchange
or refund in the form of a credit to your account. However, you are responsible
for the postage and handling fee of the return and any subsequent re-deliveries
to you.
Products that were purchased in conjunction with a promotion and
were subsequently delivered with a free promotional product, must be returned
with that free promotional product to receive a full refund for the original
item purchased. If the original item is returned without the free promotional
product the value of the promotional product will be deducted from any
refund.
Goods Damaged or Faulty on Delivery
As an acceptance of our terms we require you to inspect all
purchases immediately on the arrival thereof and shall, within seven (7) days
from such inspection, give notice in writing of any matter or thing by reason
whereof he may allege that the goods are not in accordance with the contract.
If you fail to give such notice the goods shall be deemed to be in all respects
in accordance with the contract.
In the event that you receive a defective or damaged product, we
will either refund the original product price via the original method of payment
or despatch you a replacement item (subject to availability) once we receive the
defective item, at our cost.
Please note that all products that are found to be non-defective
will incur the postage and handling fee of returning the item.
Except where required by law, you must return damaged goods
within 14 days of receipt. If a product is later deemed to be faulty, normal
warranty conditions for that product apply. It is the recipient's
responsibility to follow warranty instructions as stated on the product, as
specified by the manufacturer.
BVH hereby agree that, to the extent permitted by law, in the
event of any loss, damage or claim arising out of a breach of one or more of the
consumer warranties and/or BVH's Warranty, the liability of BVH is limited to,
at the option of BVH, the repair or replacement of the goods or the cost of such
repair or replacement or, in the case of service, to the supplying of the
services again.
Repair or replacement pursuant to the above shall be provided
during normal working hours at our place of business.